What to expect when you contact us.
The fastest way to get a response about something in our scope of work is to contact us either via the webform linked above in the "Contact Us Here" tab or by calling our intake line at (208) 342-5884 and leaving us a message. There's also a shorter form at the bottom of every page on the website as well. Because it doesn't ask for as much information, it's more appropriate for questions about things not really in our scope of work - but you can use it too, we'll just need to ask you a few more questions.
Once you have left us a message, an IPUL staff member will route your request for assistance to a Parent Education Coordinator, who will attempt to contact you back within 24 business hours.
We try to respond within 24 business hours to any request that comes to us via our webform or main phone intake. The exceptions are weekends, national holidays, or days in which our staff is either at an event or traveling. In those cases, the webform or phone line may not be responded to until we are back in the office.
IPUL's Calendar of Events will always show days when IPUL staff is going to be unavailable. (the upcoming events calendar on our front page is pretty explicit about this.) Additionally our phone line will have a message on it to let you know if we are going to be unavailable for an extended period.
If you contact us about items in our scope of work via other methods, there may be a delay in responding to you. If messages are left on someone's direct extension instead of using our intake process, you may experience a delayed response - the intake line is tracked and checked several times a day. We don't always work out of the office, and may not see your message to our direct lines right away.