What To Expect...
What to expect when you contact us.
The fastest way to get a response about something in our scope of work is to contact us either via the webform linked above in the "Contact Us Here" tab or by calling our intake line at (208) 342-5884 and leaving us a message. There's also a shorter form at the bottom of every page on the website as well. Because it doesn't ask for as much information, it's more appropriate for questions about things not really in our scope of work - but you can use it too, we'll just need to ask you a few more questions.
Once you have left us a message, an IPUL staff member will route your request for assistance to a Parent Education Coordinator, who will attempt to contact you back within 24 business hours.
We try to respond within 24 business hours to any request that comes to us via our webform or main phone intake. The exceptions are weekends, national holidays, or days in which our staff is either at an event or traveling. In those cases, the webform or phone line may not be responded to until we are back in the office.
IPUL's Calendar of Events will always show days when IPUL staff is going to be unavailable. (the upcoming events calendar on our front page is pretty explicit about this.) Additionally our phone line will have a message on it to let you know if we are going to be unavailable for an extended period.
If you contact us about items in our scope of work via other methods, there may be a delay in responding to you. If messages are left on someone's direct extension instead of using our intake process, you may experience a delayed response - the intake line is tracked and checked several times a day. We don't always work out of the office, and may not see your message to our direct lines right away.
Scope of work questions sent there will be replied to, but as this line is not monitored as heavily as our intake line, you may see an additional delay. We also have a form at the bottom of every page of our website for general (non-support) questions - you can fill that out instead of an email.
While we serve families statewide, IPUL's office is located in Boise.
IPUL's Office hours are: Monday-Friday from 9:00 a.m. to 5:00 p.m. However due to Coronavirus, our offices have been closed to the public except by appointment. We reccomend that in-person meetings should be scheduled ahead of time. We can't guarantee that if you don't schedule in advance that someone will be available to assist you immediately.
Idaho Parents Unlimited's Social Media Policy
Idaho Parents Unlimited has an online presence on several different platforms. You can find us on Facebook, Twitter, and Instagram. While we post things on these services, we don't constantly monitor them for private messages. Facebook specifically has been unreliable in notifying us about private messages, due to having more than one page administrator. Therefore, if you send a message to our FB inbox, you will receive an automatic reply directing you to our website intake form or phone number. We prefer to use our systems that are designed to provide appropriate assistance.
We have policies regarding staff and their personal Facebook pages as well as other social media sites - including personal cell phones (text messaging). Frequently, our staff are tagged in posts on groups and expected to respond (or they feel obligated) after regular business hours. They also receive private instant messages via this technology as well.
Our company policy is that all staff have been instructed to respond to work-related messages only during our regular business hours (Monday-Friday; 9:00-5:00) or during their individually scheduled hours when they are each working using company equipment and resources only. If you contact employees with their personal messaging accounts, they are instructed to not respond, other than to direct you to our official channels.
The best way to ask us for help is via our intake inbox, available on our website at the link that says "Contact Idaho Parents Unlimited - (Ask Us a Question Here)" or by calling our phone line at (208) 342-5884 and leaving a message on our intake line.